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Privacy Policy

Effective Date: May 07, 2026

Welcome to OKCare. Your privacy is important to us, and we are committed to protecting the personal information you share while using our website, applications, and healthcare-related services.

This Privacy Policy explains how we collect, use, store, and protect your information when you access or use OKCare services.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name
  • Mobile number
  • Email address
  • Date of birth
  • Gender
  • Address
  • Emergency contact details

Healthcare Information

  • Appointment details
  • Medical records shared by users
  • Consultation history
  • Prescriptions and reports
  • Health-related preferences

Technical Information

  • IP address
  • Browser type
  • Device information
  • Operating system
  • App usage data
  • Cookies and analytics data

2. How We Use Your Information

We use the collected information to:

  • Provide healthcare and appointment services
  • Manage hospital, clinic, and patient operations
  • Improve user experience and platform functionality
  • Send appointment reminders and notifications
  • Provide customer support
  • Ensure security and fraud prevention
  • Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell your personal information.

Your information may be shared with:

  • Hospitals, clinics, doctors, and healthcare professionals using OKCare services
  • Authorized service providers and technology partners
  • Legal authorities when required by law
  • Payment gateways for secure transaction processing

All third-party partners are required to maintain the confidentiality and security of your information.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against:

  • Unauthorized access
  • Data misuse
  • Loss or theft
  • Alteration or disclosure

While we strive to use commercially acceptable methods to protect your data, no online platform can guarantee complete security.

5. Cookies and Tracking Technologies

OKCare may use cookies and similar technologies to:

  • Improve website performance
  • Remember user preferences
  • Analyze traffic and usage trends
  • Enhance user experience

Users may disable cookies through browser settings, though some features may not function properly.

6. User Rights

You may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent where applicable
  • Request account deactivation

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

8. Children’s Privacy

OKCare services are not intended for children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from minors without appropriate consent.

9. Data Retention

We retain user information only for as long as necessary to:

  • Provide services
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements

After the retention period, data may be securely deleted or anonymized.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

We encourage users to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:

OKCare
Website: www.okcare.in
Email: sales@okcare.in
Phone: +91 84419 99222